Set standards and enforce them You’re in your business all the time, surrounded by the same four walls day in and day out. Even if you own multiple locations, you’re seeing the same people over and over again, and that’s not a bad t...

You’re open, your marketing and branding is working, and your processes and equipment are improved. Things are looking great, but there might be another major bottleneck bogging down operations — and it’s a big one: training. Training is one of...

The pandemic changed the way operators attract and hire employees Finding talent has always been a challenge, and the COVID-19 crisis made the task even tougher. Pizzeria owners say the process of attracting, hiring and onboarding workers has changed...

Acquiring talent has never been more challenging than it is today. Developing solid, dependable employees is currently extremely hard. It’s not too dissimilar to how hard it was to recruit enlisted service members after the Vietnam War. After remov...

Keep Your Core Values Intact if You Expect to Thrive What do you stand for? What are your values? Moreover, what are your core values? If you and your leadership team were to write it all on the board, every single character trait that mattered most,...

Getting off track when it comes to paying employees can lead to a downshift in profits, which no one wants, especially during shifting times. “Every dollar counts right now,” says Michele DiMeo, founder and CEO of Squisito Pizza & Pasta, a fa...

Regulations vary, so pizzeria owners look to local authorities, friendly competitors and the Internet for best practices Act quickly, but don’t panic. That’s the advice from pizzeria owners who have had employees test positive for COVID-19. As th...

Best practices for creating, and then adapting worker guidelines During this time, it is going to take strong leadership and partners to work with staff, as wearing gloves and masks all day and working behind glass is very different than what their p...

Experts say safety measures should include more than watching the “Run. Hide. Fight.” video Pizzeria owners want to build a safe environment for employees and customers. For a restaurant, the challenge is that the establishment is open to the pub...

  Reward Staff in a Practical, Productive Way It may seem more common to hear about customer loyalty programs but providing incentives for servers and kitchen staff can be just as important—if not more so. Among employees who leave their jobs,...

A look at the leadership role in the new decade Jeremy Galvin acknowledges this isn’t the pizzeria business he entered more than two decades ago, particularly as it relates to the role of manager. While the foundational basics of the manager’s po...

Workers’ compensation insurance protects operators and employees Even the most careful and skilled workers can injure themselves through cuts, burns and falls. Accidents happen, and the good news for employers and employees is that workers’ compe...